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Bearel Q&A

Products & Brands

Are Korean cosmetic products 100% safe to use?

South Korea is one of the world’s leading pioneers in the cosmetic industry. There is a huge competition between the brands and the consumers in South Korea are very picky regarding cosmetics. Due to this, new products are constantly being developed and tested carefully before launching. Only the safest and best products will survive in competitive markets.

We are committed to offer only safe, authentic and CPNP-registered products. All the products sold at Bearel have been tested according to the EU cosmetics legislation. Thus, you can be sure that all the products ordered from Bearel are 100% safe to use.

Are the products tested on animals?

Animal testing has been illegal in South Korea since 2018. All of the brands sold at Bearel are not tested on animals. Many of the older, valued Korean brands have not tested their products on animals in decades. Newer brands have not tested on animals at all.

Is it possible to get product X to the product selection?

We listen to our customers and their product wishes. Actually, many of the products in our selection are products that our customers wished for. You can always send us product wishes at our Instagram @bearelcom or via email to info(a)

Unfortunately, all of the product wishes and brand wishes are not possible to make come true. Often this is due to Korean brands not wanting to expand to Europe or due to some restrictions in importing. But we do our best so that your favourite products are in our selection!


Orders & Shipping

Where do you ship?

We ship to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Great Britain, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovak Republic, Slovenia, Spain, Sweden and Switzerland.

Click here for more information about delivery terms.

Our Finnish customers can shop at

Where is your warehouse located and where are the products shipped from?

Our warehouse is located in Estonia so products are shipped from Europe. You don’t have to worry about customs or taxes.

How much does the shipping cost?

Shipping to most EU countries is only 6,90€. For Italy & Greece, shipping is 7,90€. 

Do you offer free delivery?

Yes! We offer free delivery on orders over 70 €. For orders less than 70 € the delivery is 6,90e. Check the detailed information on our shipping & returns page.

How can I pay my order and is the ordering process safe?

We offer safe and secure payment options. You can pay your order via Klarna, Paytrail or PayPal directly as online payment, debit/credit card or invoice. Klarna and Paytrail offer all the most popular online payment options.

Can I edit my order or cancel it?

We process our orders quite fast, sometimes even on the same day. We don’t always have enough time to make changes to the order after its arrival. If you want to make changes to your order, contact us via info(a) or our Instagram @bearelcom and we do our best to help you!

Is my order already sent and where the parcel will be delivered to?

You will get an email confirmation once your order has been sent. From the email, you can confirm the delivery place. If your email is missing a tracking code or delivery place, please email our customer service at info(a)

Returning & Reclamations

I would like to return the product I ordered. What should I do?

You can return all unopened products within 14 days after receiving it. When your return has reached our warehouse, we will compensate for the amount of returned product. If you want to return your order/products, please contact our customer service at info(a) and we will assist you! 🙂 

A product I ordered is broken and leaking into the parcel!

We aim to pack our orders as carefully as possible, but unfortunately, sometimes mistakes happen. If you receive a broken product, take a photo and send it to our customer service at info(a) and we will compensate the broken product as soon as possible.



What is a Korean skincare routine and what is it made of?

Korean skincare routine is made of 10 steps. We have made a comprehensive guide on how to build a skincare routine. Click here to check our skincare routine guide.

The product says “whitening”, does it make my skin whiter?

No, it doesn’t! Whitening as a term is somewhat misleading and it does not mean actual skin bleaching.

The term is used in almost all Korean skincare products that brighten the skin. Thus, a better term in English in fact is “brightening”. 

Whitening and brightening products do not contain any skin bleaching ingredients. The product features are based on brightening and the skin’s natural cell renewal process which makes it possible for the new, brighter and smoother skin to appear once the dead skin cells are removed.

The skin renewal process can be sped up with snail mucin serum which is an effective ingredient in repairing acne scarring and pigment changes. From the antioxidants, Vitamin C and niacinamide (B3 Vitamin) are also efficient skin brightening ingredients.

What kind of skincare products are suitable for men also?

All of our products are suitable for men also. Korean skincare products are not really divided to be suitable for certain gender so the products are suitable for all genders. Some of the products are completely scentless, some have a neutral scent and some have a more feminine scent. We have added a category where we have listed products that are suitable for men based on the scent. Check the products from here.

What products do you recommend for dry skin?

If your skin is dry, it is recommended to use products that include hyaluronic acid which is known to be a super moisturizing ingredient in skincare. Dry skin can be divided into two categories: dehydrated skin and dry skin. If your skin is dehydrated, it lacks water hydration. In this case, hyaluronic acid is an excellent choice as it binds moisture to itself. Thus, dehydrated skin is not really a skin type, but a temporary skin condition. On the other hand, if the skin is dry, it lacks natural oils (sebum) and it needs more oil and ceramides that bind moisture to the skin and strengthen the skin barrier. Here are a few product recommendations for dry skin:

  • COSRX | Balancium Comfort Ceramide Cream

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  • Collagen 100

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  • Hyaluronic Acid 100

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What products do you recommend for sensitive skin?

For sensitive skin, we recommend products that calm the skin and relieve redness. Sensitive skin is often irritated and reacts to external and internal irritants, so products developed specifically for sensitive skin help to calm the skin and reduce redness. Centella Asiatica and green tea (Camelia Sinensis) are recommended ingredients for sensitive skin. Also, choose a gentle cleanser that does not dry the skin.

  • COSRX | Ultimate Nourishing Rice Overnight Spa Mask

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  • COSRX | Oil Free Ultra Moisturizing Lotion

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What products do you recommend for acne-prone skin?

Acne-prone skin is also sensitive skin, so gentle cleansers and skin calming ingredients are recommended. BHA acid is a good ingredient to fight against impurities. If the acne is really bad, we recommend to book a time with a dermatologist and find out whether your acne is because of diet or hormones, or some other reason. Reducing acne is possible to control with the right products that suit one’s own skin. Many of our customers have found Korean skincare helpful in their skin concerns.

  • COSRX | BHA Blackhead Power Liquid

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  • COSRX | Low pH Good Morning Gel Cleanser

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  • Mizon Blemish Out Pink Spot sekoitettuna Sale! Mizon Acence Blemish Out Pink Spot finneille

    Acence Blemish Out Pink Spot

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What products do you recommend for ageing skin?

For ageing skin, we recommend moisturizing, nourishing and skin-renewing products. Snail mucin serum is a unique ingredient that renews and repairs the skin. It is a popular ingredient in Korean cosmetics.

The skin dries as it ages. Dry skin is bound to lose elasticity and form fine lines easier, thus it is recommended to use products with moisturizing and hydrating ingredients. Choose for example products that include snail mucin serum, collagen and hyaluronic acid.

  • COSRX | Advanced Snail 96 Mucin Power Essence

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  • Black Snail All In One Cream pakkauksetblack snail all in one cream 35ml tuubi (3)

    Black Snail All In One Cream 35ml

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  • Collagen Power Firming Enriched Cream

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If you did not find help to your skin concerns, contact our customer service info(a) and we will be glad to help you.