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FAQ

Products & Brands

Are Korean cosmetic products 100% safe to use?

South Korea is one of the world’s leading pioneers in the cosmetic industry. There is huge competition between the brands and consumers in South Korea are very picky regarding cosmetics. Due to this, new products are constantly being developed and tested carefully before launching. Only the safest and best products survive in competitive markets.

We are committed to offering only safe, authentic and CPNP-registered products. This means that all of Bearel's assortment has been tested according to the EU cosmetics legislation. Thus, you can be sure that all the products ordered from Bearel are 100% safe to use.

Are the products tested on animals?

Animal testing has been illegal in South Korea since 2018. All of the brands sold at Bearel are not tested on animals. Many of the older, valued Korean brands have not tested their products on animals in decades. Newer brands have not tested on animals at all.

Is it possible to get product X to the product selection?

We listen actively to our customers' requests. In fact, many of the products in our selection are products that our customers asked for. You can always send us product requests via Instagram @bearelcom or via email to info(a)bearel.com.

Unfortunately, all requests for specific products and brands can't be fulfilled. This can be due to Korean brands not wanting to expand to Europe or to restrictions in importing. However, we do our best to make your favorites available at Bearel.com!

Orders & Shipping

Where do you ship?

We ship all over Europe! Shipping is available to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovak Republic, Slovenia, Spain, Sweden and Switzerland.

More information about delivery terms.

Our Finnish customers are welcome to shop at Bearel.fi

Where is your warehouse located and where are the products shipped from?

Our warehouse is located in Estonia, which means that all products are shipped from Europe. Your order won't be subject to customs or taxes.

How much are shipping costs?

Shipping to most EU countries is only 6,90€. For Italy & Greece, shipping is 7,90€.

Do you offer free delivery?

Yes! We offer free delivery on orders over 70 €. For orders less than 70 € the delivery fee is 6,90€. Check the detailed information on our shipping & returns page.

How can I pay for my order? Is the ordering process safe?

We offer safe and secure payment options. You can pay your order via Klarna, Paytrail or PayPal directly as an online payment, via debit/credit card or invoice. Klarna and Paytrail offer all of the most popular online payment options.

Can I cancel or make changes to my order after payment?

We process our orders quite fast, often even on the same day. This is why we don’t always have enough time to make changes to the order after its arrival. If you want to make changes to your order after making it, please contact us as soon as possible via info(a)bearel.com. We will do our best to help you!

Has my order shipped? Where will the parcel be delivered to?

You will get an email confirmation once your order has shipped. The delivery address can be found in the order confirmation. If your email is missing a tracking code or delivery address, please email our customer service at info(a)bearel.com.

Returns & complaints

I would like make a return. What should I do?

You can return products within 14 days of receiving it. Please note that in order to be refunded the product(s) must be returned in saleable condition: unopened, with all original product packaging and hygiene seals untouched. When your return has reached our warehouse, we will compensate for the amount of returned product. If you want to make a return, please contact our customer service at info(a)bearel.com and we will assist you! 🙂 

What should I do in case I receive a broken/defective product?

We aim to pack our orders as carefully as possible, but unfortunately, sometimes mistakes happen. If you receive a broken or otherwise defective product, send us an email. Make sure to include a photo of the defective product.

Skincare

What is the Korean skincare routine?

The Korean skincare routine consists of 10 steps. We have a comprehensive (free!) guide on how to build a skincare routine. Click here to check out our skincare routine guide.

The product says “whitening”, does it make my skin whiter?

No, it doesn’t! Whitening as a term is somewhat misleading and it does not mean actual skin bleaching.

The term is used in almost all Korean skincare products that brighten the skin. Thus, a better term in English in fact is “brightening”. 

Whitening and brightening products do not contain any skin bleaching ingredients. The product features are based on brightening and the skin’s natural cell renewal process which makes it possible for the new, brighter and smoother skin to appear once the dead skin cells are removed.

The skin renewal process can be sped up with, for example, snail mucin which is an effective ingredient in repairing acne scarring and pigment changes. From the antioxidants, Vitamin C and niacinamide (B3 Vitamin) are also efficient skin brightening ingredients.

Are your products suitable for all genders?

All of our products are suitable for everyone. Korean skincare products are not really developed to be suitable for a certain gender. Some of the products are completely scentless, some have a neutral scent and some have a more feminine scent. We have added a category where we have listed products that are suitable for men based on the scent. You can find them here.

What products do you recommend for dry skin?

If your skin is dry, it is recommended to use products that include hyaluronic acid which is known to be a super moisturizing ingredient in skincare. Dry skin can be divided into two categories: dehydrated skin and dry skin.

If your skin is dehydrated, it lacks water hydration. In this case, hyaluronic acid is an excellent choice as it binds moisture to itself. Thus, dehydrated skin is not really a skin type, but a temporary skin condition.

On the other hand, if the skin is dry, it lacks natural oils (sebum) and it needs more oil and ceramides that bind moisture to the skin and strengthen the skin barrier.

Here are a few product recommendations for dry skin:

  • COSRX | Balancium Comfort Ceramide Cream

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    43,82$
    Add to cart
  • Collagen 100

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    35,51$
    Add to cart
  • Hyaluronic Acid 100

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    35,51$
    Add to cart

What products do you recommend for sensitive skin?

For sensitive skin, we recommend products that soothe the skin and relieve redness. Sensitive skin is often irritated and reacts to external and internal irritants, so products developed specifically for sensitive skin help calm the skin and reduce redness.

Centella Asiatica and green tea (Camelia Sinensis) are hero ingredients for sensitive skin. Also, it helps to choose a gentle cleanser that does not dry the skin.

Discover products suitable for sensitive skin:

  • COSRX | Ultimate Nourishing Rice Overnight Spa Mask

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    30,76$
    Add to cart
  • COSRX | Oil Free Ultra Moisturizing Lotion

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    35,51$
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What products do you recommend for acne-prone skin?

Acne-prone skin is also sensitive skin, so gentle cleansers and skin calming ingredients are recommended. BHA acid is a good ingredient to fight against impurities. In case of severe acne symptoms or skin irritation, we recommend consulting a dermatologist and find out whether your acne is because of diet or hormones, or some other reason. Reducing acne is possible with the right products that suit one's own skin. Many of our customers have found Korean skincare helpful with their skin concerns.

Here are some of our team's recommendations for acne-prone skin:

  • COSRX | BHA Blackhead Power Liquid

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    35,51$
    Add to cart
  • COSRX | Low pH Good Morning Gel Cleanser

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    21,26$
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  • Mizon Blemish Out Pink Spot sekoitettunaMizon Acence Blemish Out Pink Spot finneille

    Acence Blemish Out Pink Spot

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    28,38$
    Add to cart

What products do you recommend for ageing skin?

For ageing skin, we recommend moisturizing, nourishing and skin-renewing products. Snail mucin serum is a unique and popular ingredient in k-beauty that renews and repairs the skin.

The skin dries as it ages. Dry skin is bound to lose its elasticity and form fine lines easier, thus it is recommended to use products with moisturizing and hydrating ingredients. Choose for example products that include snail mucin serum, collagen and hyaluronic acid.

Our team's recommendations for anti-aging:

  • Black Snail All In One Cream pakkauksetblack snail all in one cream 35ml tuubi (3)

    Black Snail All In One Cream 35ml

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    18,88$
    Add to cart
  • Collagen Power Firming Enriched Cream

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    35,51$
    Add to cart

Didn't find what you were looking for?

If you didn't find answers on this FAQ page, don't worry! Just send us an email at info(at)bearel.com and we will get back to you as soon as possible.